Refund and Return Policy
For deliveries made by Outdoor Living drivers:If you have any issues or queries about your delivery please inform the delivery driver at the time of delivery, or call us on 01 287 8404. If your item is damaged or faulty on delivery please contact us within 30 days so that we can arrange collection and replacement, repair or refund of the item. This does not affect your statutory rights.
For deliveries made by An Post & FastwayIf the item is noticeably damaged on delivery please refuse to sign for the item and to it returned to our warehouse. Please call us on 01 287 8404 / 01 801 800 and let us know about the issue and we will inspect the item and arrange a replacement. If you notice the item is damaged or faulty on opening please contact us as soon as possible so that we can arrange collection and replacement, repair or refund of the item. This does not affect your statutory rights
For deliveries made by Independent couriers
Should you have any queries with your delivery please inform the delivery driver at the time or call us and we will arrange to pick up and give a replacement.
Once the returned goods have been checked at the warehouse, refunds will be issued back to the account from which payment was originally taken.
Your refund will be issued as soon as possible. It usually takes between 3 to 6 working days for the refund to appear in your account.
If you wish to cancel/change an order please contact us by email on [email protected] or alternatively by phone on 01 287 8404/01 801 8000. Cancellations must be made by phone and confirmed by email the day before deliveryRefunds for cancellations will be credited in the same method used originally when payment was taken. Returned Goods: Please ensure that returned goods are in the same state as they were at the time of purchase, in their original packaging and fit for resale. A restocking and collection charge will apply, minimum charge of €20 depending on the size and location. This will not apply if the goods are returned directly to us.